Orders & Payment
What payment methods do you accept? We accept major credit and debit cards (Visa, Mastercard, American Express), Shop Pay, Apple Pay, Google Pay, and PayPal.
When will my card be charged? Your payment method is charged at the time you place your order.
Can I change or add to my order after placing it? Please contact us as soon as possible at support@fitsuper.shop. We can only make changes if the order hasn't been processed for shipping yet.
Shipping & Delivery
How long does shipping take? Orders are processed within 1–3 business days, then delivered within 5–8 business days. Total time from order to delivery is typically 6–11 business days.
Do you ship outside the UK? We currently ship within the United Kingdom only.
How do I track my order? Once your order ships, you'll receive a confirmation email with a tracking link. Visit our Order Tracking page for more details.
My order hasn't arrived yet — what should I do? If it's been longer than the estimated delivery window, please contact us at support@fitsuper.shop and we'll look into it.
Returns & Cancellations
What is your return policy? You have 30 days from the date of delivery to return an eligible item, with free return shipping and no restocking fee. See our full Return Policy for details.
Can I cancel my order? Yes — you can cancel any unfulfilled item at any time before it has shipped. Once shipped, it becomes eligible for a return instead. See our Cancellation Policy.
Are all items returnable? Items marked as Final Sale cannot be returned or cancelled.
How long do refunds take? Once we receive and inspect your returned item, approved refunds are processed to your original payment method within a few business days.
Products
Are your handbags made from real leather? Please refer to individual product descriptions for specific material details, as this varies by item.
Do you restock sold-out items? Availability varies. Follow us or check back on the product page, or contact us to ask about a specific item.
Contact
How can I get in touch with customer support? Email: support@fitsuper.shop Phone: +44 7711 055442 Address: 14 Alloway St, Larkhall, ML9 2RP, United Kingdom
We aim to respond to all enquiries within 24–48 hours on business days.