Order Tracking

Want to know where your order is? Here's how to track it.

How to Track Your Order

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number and a link to track your package.
Click the tracking link in that email, or enter your tracking number directly on the carrier's website.
Please allow 24–48 hours after receiving your shipping confirmation for tracking information to fully update.

Track Your Order Below

[Order tracking widget/app to be embedded here]

You can also track your order by entering your order number and email below:

Order Number: (found in your confirmation email, e.g. #1001)
Email Address: (the one used at checkout)

Order Status Guide

Status	What It Means
Order Confirmed	We've received your order and it's being prepared.
Processing	Your order is being packed (typically 1–3 business days).
Shipped	Your order has left our warehouse and is on its way.
Out for Delivery	Your order is with the local courier for final delivery.
Delivered	Your order has arrived at the delivery address.

Haven't Received a Tracking Number?

If it's been more than 3 business days since you placed your order and you haven't received a shipping confirmation email, please check your spam/junk folder first. If you still can't find it, contact us and we'll look into it right away.

Tracking Shows "Delivered" but You Haven't Received It?

Please check with neighbours, household members, or your local delivery depot first, as packages are occasionally marked delivered a day or two early. If you still can't locate it after 48 hours, contact us and we'll help resolve it.