Shipping policy

Shipping Policy

Thank you for shopping with fitsuper.shop. Please read our shipping policy below for details on how we process and deliver your order.

Order Processing Time

All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays) after your order is placed. You will receive a confirmation email once your order has been dispatched.

Delivery Time

Once dispatched, orders typically arrive within 5–8 business days.

Total estimated time from order to delivery: 6–11 business days (processing + delivery combined).

Shipping Rates

Shipping costs are calculated and displayed at checkout based on your delivery address and order size.

Order Tracking

Once your order ships, you'll receive a confirmation email with tracking details so you can follow your package's progress.

Delivery Area

We currently ship within the United Kingdom.

Delays

While we aim to meet the timeframes above, occasional delays may occur due to high order volume, weather conditions, or courier disruptions. If your order is significantly delayed, please contact us and we'll help track it down.

Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer.

Damaged, Lost, or Missing Orders

If your order arrives damaged or does not arrive within the expected timeframe, please contact us within 7 days of the expected delivery date so we can assist you.